We ship to the address provided in your order account.
Your mailing address must be complete and current.
Also make sure your email address is updated,
so we have a way to communicate with you if need to.
If your address is not current and you can't update your address
send us an email with your new address at firstname.lastname@example.org immediately
after you place your order and let us know.
Q: How much is shipping?
Shipping is free.
Q: How do I know my order was shipped?
We send you an email confirmation when your order has shipped.
Q: When do you ship?
We usually ship 3 business days (weekends and holidays excluded) after the order was received.
Q: When do you ship in the event the product I ordered is out of stock?
In the event that a product you ordered is out of stock, we'll send you an email with the estimated shipping date.
Q: I ordered a unique product, when does it ship?
Unique products usually ship 20 business days (weekends and holidays excluded)
after the order was received.
Q: My products were shipped, when should I expect delivery?
Approximately 10 days after we ship.
Q: I want my products faster.
Q: I didn't receive my package, what should I do?
In you didn't receive your package 10 days after we shipped please contact us.
If your package returns to us due to the fact that couldn't be delivered (your address is not current, or you didn't pick it up from your local post office, or no one signed for it) you have two options:
1. We can reship your package. It will be a $15 charge for shipping and handling.
2. We can refund your purchase minus $15 for shipping and handling